Your privacy is more than a legal obligation to us – it is a core value we take seriously. This document clearly explains what data we collect, why we need it, and how we protect it.
Bit Encryption
Data Sales
Full Compliance
Active Monitoring
We do more than comply with privacy laws — we go further to ensure your data is protected at every stage of your platform experience.
All data transmitted between your device and sky bet servers is encrypted using the latest TLS 1.3 protocol – the same standard used by leading banks in Malaysia.
Sky bet has never and will never sell, rent, or commercialize players' personal data to any third party for marketing or any other purpose.
Player data is stored in data centers protected by multi-layered physical and cyber security – including biometric access controls, 24-hour monitoring, and redundant data backups.
Only authorized staff with legitimate work requirements are permitted to access player data. All access is logged and automatically monitored by our internal audit system.
Sky bet operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring all data handling practices meet local legal requirements.
Players have the full right to access, correct, or request deletion of their personal data at any time through their account settings or by contacting our support team.
Questions about your data?
Browse FAQThis Privacy Policy explains how sky bet – an online betting platform operated by a registered company – collects, uses, stores, and protects your personal information when you use our official website, mobile app for Android and iOS, and any services associated with the sky bet platform.
By registering an account or using sky bet's services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you are advised not to use our platform. This policy applies to all users, including registered players, website visitors, and anyone who interacts with our services.
Note: This Privacy Policy is updated periodically to reflect changes in our practices or legal requirements. You will be notified of significant changes via email or in-app notification.
Sky bet only collects data that is strictly necessary to provide you with a safe, lawful, and high-quality service. The data we collect can be divided into several main categories:
Every piece of data we collect has a clear and legitimate purpose. sky bet does not collect data "just in case" without a specific reason. The following are the primary purposes for processing your data:
Sky bet takes a highly cautious approach to sharing player data. We never sell or rent your personal data to any third party for their own commercial purposes.
However, there are certain circumstances where your data needs to be shared with trusted third parties to enable us to provide our services to you:
Confidentiality Agreement: All third parties who receive our players' data are bound by strict confidentiality agreements and are required to protect that data to the same or higher standard as our own.
Sky bet does not retain your personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:
| Data Type | Retention Period | Justification |
|---|---|---|
| Identity Data (KYC) | 7 Years | AML/CFT legal requirements |
| Financial Transaction Records | 7 Years | Tax and financial law compliance |
| Game History | 5 Years | Dispute resolution and audits |
| Support Communication Logs | 3 Years | Quality assurance and complaint resolution |
| Technical Data & System Logs | 12 Months | Security and troubleshooting |
| Marketing Data | Until withdrawn | Based on player consent |
Protecting your data is an absolute priority at sky bet. We continuously invest in security infrastructure to ensure your personal information remains protected from unauthorized access, disclosure, or loss.
The security layers we implement include AES-256 encryption for data in transit and at rest, multi-factor authentication (MFA) for all internal staff access, regular security audits by independent third-party firms, and real-time monitoring powered by AI-driven threat detection systems.
While we take comprehensive security measures, no security system can be guaranteed one hundred percent. We therefore encourage players to also take precautions such as using strong passwords, enabling two-factor authentication, and never sharing your login credentials with anyone.
Sky bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of some areas of our platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.
If your data is inaccurate or outdated, you may request a correction through your account settings or by contacting customer support.
You can request the deletion of your personal data, subject to legal retention obligations that may prevent immediate removal.
You can object to the processing of your data for direct marketing purposes at any time – your request will be actioned immediately.
You can request a copy of your data in a machine-readable format for transfer to another platform of your choice.
In certain circumstances, you can request that we restrict how your data is processed while a dispute or request is being resolved.
Sky bet is a platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we discover that a child's personal data has been collected without the knowledge and consent of a parent or legal guardian, we will take immediate steps to delete that data and close the account in question. If you believe a child under your care has registered an account on our platform, please contact our support team immediately.
Notice to Parents: Please ensure that children under your care do not have access to online gambling platforms, including sky bet. Use the parental control tools available on their devices.
If you have any questions, concerns, or wish to exercise your privacy rights as outlined in this document, you may contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related inquiries within a reasonable timeframe and resolving any concerns in a fair and transparent manner.